Returns & Exchanges
At RussianFoodS, we strive to ensure the highest quality for our authentic food products; however, due to the perishable nature of our inventory, returns are handled with specific care to maintain safety standards. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate a resolution.
Contact Support
Email our customer service team within 48 hours of receiving your order, providing your order number and clear photos of the items in question.
Verification Process
Our quality assurance team will review your request to verify eligibility based on product condition and shipping timestamps.
Return Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on whether the item needs to be sent back or disposed of.
Refund or Replacement
After final processing, we will issue a full refund to your original payment method or ship a replacement for the damaged goods at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing